Billing Policy

Billing Your Services

1. Services are billed a minimum of 14 days before the service ends.
2. Billing is done by sending the client an email with invoice and payment link.
   This invoice will also be made available in the client area on our website.

Payment Obligations

1. The client has to make sure that a payment has been done at least 24hours prior to end of date as stated on the invoice.
   Payments are always manually reviewed and processed and audited to prevent fraud.
   When the payment is made at the last moment and we have had no time to review and process it we consider the payment to be overdue and your service will be suspended/terminated depending on the type of service.
   Dedicated Servers have to be paid or cancelled with a mimum of 24hours prior to end of date on the invoice.
2. When the client has an open invoice for one service and has other services, all services will be suspended untill the open invoice has been paid.
   No new services can be ordered while there is an open invoice even when the invoice is not yet overdue.
   Even when a service like a dedicated server was cancelled but an invoice remains open, the client is obligated to pay that invoice without the right to re-activation of the service.