What is a dedicated server?
Dedicated server is a server leasing solution where all the resources of a physical server (software and hardware) are allocated to a single user. You can install the operating system you need the server you are renting, you can manage your server with the desired hosting control panel.
What is the delivery time of the dedicated server?
Dedicated Servers are delivered within 72hrs during businessdays (see KB for delivery policy).
The date of payment is not counted as the first day. Clearance deals and other special offers can take longer depending on demand.
Dedicated Servers in Germany are usually provisioned instantly after our staff has confirmed your payment.
Do you make refunds?
Unfortunately, there is no reimbursement guarantee for server orders.
Only in rare cases we provide a refund for our services. Please check our refund policy for more information.
Do you provide technical support for server management?
All our servers are delivered as unmanaged and you need to provide your own management and control. However, we provide technical support on issues such as problems, errors or information.
Do you make security settings and optimizations?
All server orders are provided with necessary security configurations and optimization procedures before delivery, and your side is delivered in this way.
Why are there 2 different prices for the same server?
If you plan on renting a server for a longer period of time we charge a lower monthly price and a one time setupfee.
If you are not planning on using a server for a longer period of time then you can choose the higher price and we won't charge the setupfee.
For those that choose to rent for a longer period will benefit from the lower monthly price over time.
Please note that this does not apply to all servers.
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